“Where’s my shipment?”


Product tracking and visibility is important.  However, in order to do that, transparency must happen between

the factory, logistics provider or carrier, and buyer.


SWIVEL POM aligns all parties on the same platform so that everyone sees one source of truth.  If the factory

ships product out late, the system alerts the buyer.  


The process starts when the buyer transmits the Order to the factory.  From there, SWIVEL POM tracks the

following milestones:
























Here are SWIVEL POM advantages:


Flexible, Neutral Platform

Importers sometimes work with several logistics providers and they have their own systems.  The issue is each buyer has to go into multiple systems to get the answer.  With SWIVEL POM, all parties can be on one NEUTRAL system, controlled by the importer.  This allows consolidated reporting and universal exception alerts.  


China Ready

As SWIVEL’s headquarters is located in Hong Kong, our systems are already well versed in both Mandarin and Cantonese.  In addition, SWIVEL POM institutes “plug & play” features for factories – including an easy Excel upload for PO’s for ones that don’t accept EDI.  Each PO file can be defined or customized without any programming charge.  Using the KISS method, factories should have the path of least resistance when logging into a system.  Using automation of ASN’s and Permission to Ship notices, the factory or vendor can utilize the system with confidence. 


Granular Detail

Many Order Management systems track an item, but SWIVEL POM goes one layer deeper.  What if a footwear company wants to track certain shoes – item number… plus color… plus shoe size?  SWIVEL POM has all of those details to provide visibility into those details.



Electronic Booking and Document Management

Once all the shipping documents are ready, the buyer can book online.

A packing List, commercial Invoice and other documents can be uploaded and shared with the customer and freight forwarder at the same time. Our “copy booking” function saves time for frequent shipments. SWIVEL POM can also serve as a EDMS with all documents available online, which helps expedite customs clearance and special permits.



Cargo Track and Trace

All parties can get the latest shipment status according to PO number, house bill number, container number or keyword search. The system will show the status from booking to departure, from arrival to delivery.  No matter the mode - Ocean FCL/LCL or Air, SWIVEL POM can provide end-to-end tracking – from factory to door.



Exception Alerts

Things happen.  Shipments get delayed.  Product doesn’t get 100% filled.  In these instances, the buyer should know what is going on.  SWIVEL POM provides email alerts for these exceptions.

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© 2018 by Swivel Software